ZC77 Privacy Policy – How We Protect Your Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who use the ZC77 platform, including registered account holders, visitors browsing the site without an account, and anyone who contacts ZC77 support. It covers all interactions with ZC77, whether through the website on desktop, mobile browser, or any other means of accessing zc77.wine.

ZC77 is designed for players based in Pakistan. All data handling described in this policy relates to the operation of the platform and the delivery of services to players in that context. By using ZC77, you agree to the data practices described here.

2 What Data We Collect

ZC77 collects personal data in the following categories, depending on how you interact with the platform:

ZC77 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your knowledge.

3 How We Collect Your Data

ZC77 collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, update your profile, or contact support.
• Automatically — when you browse or use the ZC77 platform, technical data such as your IP address, device type, browser version, and session activity is collected automatically via server logs and cookies.
• From third-party verification providers — if you submit documents for identity verification, ZC77 may use a third-party service to assist in verifying those documents. These providers share the outcome of the verification with ZC77.
• From payment processors — when you transact via JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment provider may share transaction confirmation data with ZC77.

4 Why We Use Your Data

ZC77 uses your personal data for specific, legitimate purposes directly related to operating the platform and serving you as a player. Below is a breakdown of why each type of data is used:

Account Operation

Your registration data — name, date of birth, mobile number, and email — is used to create and manage your ZC77 account, authenticate your login, and communicate important account information to you. Without this data, your account cannot function properly.

Identity Verification

ZC77 is required to verify the identity of players, particularly before processing withdrawals. This helps prevent fraud, protect players, and ensure that accounts are held by real individuals who meet the 18+ age requirement. Verification data is used solely for this purpose.

Payment Processing

Your payment details are used to process PKR deposits and withdrawals via your chosen method — JazzCash, Easypaisa, Raast, bank transfer, or card. Transaction records are retained for accounting, dispute resolution, and fraud prevention purposes.

Platform Improvement

Aggregated and anonymised usage data helps ZC77 understand how players interact with the platform — which games are popular, where technical issues arise, and how to improve the overall experience. This analysis does not identify individual players.

Responsible Gaming

ZC77 monitors account activity to support responsible gaming. If unusual patterns of play are detected — such as significantly increased deposit frequency or session length — ZC77 may reach out to you with responsible gaming reminders or apply account limits in line with the responsible gaming tools available on the platform.

Security and Fraud Prevention

Technical and usage data, including IP addresses and login history, is used to detect and prevent fraudulent activity, unauthorised account access, and abuse of the platform. This protects both individual players and the integrity of ZC77 overall.

Customer Support

When you contact ZC77 support, your communications data is used to respond to your query and keep a record of the interaction. This allows support staff to provide consistent, informed assistance.

5 Who We Share Your Data With

ZC77 does not sell your personal data. Data is only shared with third parties where it is strictly necessary for platform operation, and always under conditions that protect your information. Third parties with whom data may be shared include:

• Identity verification providers — to confirm your age and identity during the KYC process.
• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive the minimum data required to process your PKR transactions.
• Fraud prevention services — data may be shared with specialist services used to detect and investigate suspicious account activity or financial crime.
• Technology service providers — companies that support the technical operation of the ZC77 platform, such as hosting and infrastructure providers, under strict data processing agreements.
• Legal authorities — if required by applicable law or a valid legal process, ZC77 may be obligated to disclose certain data to authorities. ZC77 will only do so to the extent required by law.

6 Cookies and Tracking

ZC77 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow ZC77 to understand how the site is being used.

Types of Cookies Used

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, basic platform features would not work.
• Analytics cookies — used to collect anonymous data about how visitors use ZC77, which pages are visited most, and where technical errors occur. This data is aggregated and does not identify individual users.
• Preference cookies — store your settings and preferences, such as language or responsible gaming limits, so you do not have to re-enter them each time you visit.
• Security cookies — help detect and prevent fraudulent activity and protect your account.

Most web browsers allow you to manage or disable cookies through their settings. Note that disabling essential cookies may affect your ability to use ZC77 properly, including logging in and managing your account. Analytics and preference cookies can generally be disabled without affecting core functionality.

ZC77 does not use cookies to serve third-party advertising or share your browsing behaviour with ad networks.

7 Data Retention

ZC77 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by operational and legal obligations. Specific retention principles include:

• Active accounts — data is retained for the full duration your account is open and active on ZC77.
• Closed accounts — following account closure, ZC77 retains certain data for a period necessary to comply with legal obligations, resolve disputes, and maintain financial records. Transaction records and identity verification data are typically retained for several years after account closure.
• Support communications — records of support interactions are retained for a reasonable period to assist with follow-up queries and quality assurance.
• Inactive accounts — if your account has been inactive for an extended period, ZC77 may contact you to confirm your continued interest before taking any action regarding the account or associated data.

When data is no longer required and the retention period has passed, ZC77 will securely delete or anonymise the data so it can no longer identify you.

8 Data Security

ZC77 takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Access controls ensuring that only authorised ZC77 staff can access personal data, and only to the extent necessary for their role
• Regular security assessments and monitoring of ZC77's systems
• Secure, vetted third-party providers who are contractually bound to protect your data
• Monitoring for suspicious login activity and potential account compromise

While ZC77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a part in keeping your account safe — use a strong, unique password for your ZC77 account, do not share your credentials, and contact ZC77 support immediately if you suspect unauthorised access.

9 Your Rights

As a ZC77 player, you have the following rights in relation to your personal data. You can exercise these rights by contacting ZC77 support.

10 Children's Privacy

ZC77 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any ZC77 service. ZC77 does not knowingly collect personal data from anyone under 18. If it is discovered that an account is held by a person under 18, that account will be closed immediately and any associated data will be handled in line with this policy and applicable legal requirements.

If you believe that a minor may have registered on ZC77 or that personal data of a minor has been collected, please contact ZC77 support immediately so the situation can be addressed without delay.

11 Changes to This Privacy Policy

ZC77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features that affect data collection, or evolving best practices in data protection. When significant changes are made, ZC77 will publish the updated policy on this page with a revised "Last Updated" date.

Where changes are material, ZC77 will make reasonable efforts to notify registered players — for example, through a notice within your account or a message to your registered contact details. Your continued use of ZC77 after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend checking this page periodically so you are always aware of how your data is being handled. If you disagree with any changes, you may request account closure and data deletion by contacting ZC77 support.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ZC77 handles your personal data, please reach out to the ZC77 support team. You can access support through the contact options available within your account dashboard.

When contacting support about a privacy matter, please note "Privacy Request" or "Data Request" in your message so your query is directed to the right team promptly. ZC77 aims to respond to all privacy-related queries as quickly as possible.

For a full understanding of your obligations and rights as a ZC77 player, please also review the Terms and Conditions and the Responsible Gaming page.